Hi, I'm Josh.

I'm an IT Support Engineer from the UK. I am passionate about securing digital assets and contributed towards creating secure network environments and comprehensive security strategies.

| About Me

I am currently employed as an IT Support Engineer at a Managed Service Provider, LM Global Technology. I have completed my Bachelors Degree in Computer Networks and Cybersecurity obtaining First Class Honours from Northumbria University.

# Server Operations and Security
# Cloud Services and Virtualisation Platforms
# Network Management
# Remote Management and Monitoring
# Administrative Collaboration Tools
# Incident Response and Threat Mitigation

Outside of Work, I'm absorbed in the development of technologies and security. I also spend time on personal projects or playing video games.

| Experience

001. IT Support Engineer @ LM Global Technology

# Provided technical support, addressing and resolving customer issues promptly, resulting in a high customer satisfaction rate
# Diagnosed and resolved network connectivity issues, ensuring minimal downtime for clients and maintaining high service availability.
# Monitored system performance and identified potential problems, preventing disruptions and optimizing system efficiency.
# Collaborated with teams to implement new features and updates, ensuring seamless integration and minimal impact on end-users
# Streamlined helpdesk operations by redesigning workflows, integrating automation tools and developing powershell scripts
# Implemented security protocols and best practices within the helpdesk, ensuring protection and compliance with industry standards

| Projects

Coming Soon!

I am continuously working on new projects that will be uploaded here and on my GitHub. Stay tuned for updates!

Coming Soon!

| Contact

Email LinkedIn GitHub